Privacy Policy

Effective Date : January 13, 2025 | Last Updated: January 13, 2025

What Information Do We Collect

In the course of providing and improving our products and services, we collect your personal information for the purposes described in this Privacy Policy. The following are the types of personal information that we collect:

Information that you provide

When you create an account, place an order at checkout, contact us directly, or otherwise use the Service, you may provide some or all of the following information:

Account and profile. In order to create and manage your account, we may collect your mobile phone number or email address as the login credentials for your account. If you choose to sign up or login in via external third-party services, such as Facebook or Google, you agree we may collect your profile photo, username, and email address associated with the relevant third-party service provider. We also collect your profile information, account settings, and preferences.
Purchases. To complete transactions and fulfill orders, we collect data related to your order on the Service (e.g., transaction history), payment information required to complete the transaction (e.g., payment card number or other third-party payment information required for payment), your shipping address (e.g., city, state, country of residence, postal code), and recipient contact information (e.g., name, mobile phone number).
Customer support activity. When you communicate with our customer service team through customer support functions, social media, or any other means, we will collect your communication history with us as an ongoing effort to improve customer service and support.
Information when you contact us. When you contact us, we collect the information you send us, such as reports, feedback, or inquiries about your use of the Service or information about possible violations of our Terms of Use or other policies.
User-generated content. When you provide product reviews and ratings on the Service, we collect this information, including any accompanying images, videos, or text, as well as associated metadata.
Promotion and event participation. We collect information that you actively share when you participate in a contest, promotion, or survey, such as contact information provided when you enter a contest or giveaway through the Service. We do this to notify you of a win, to verify your identity, and/or to send you a prize. In some cases, we may require additional information as part of the participation process, such as your desired prize selection. Such promotions and contests are voluntary. We recommend that you read the rules and other relevant information for each promotion and contest that you enter. In addition, we collect information about your preferences for receiving marketing communications from us as well as your interactions with them.
Other data is not explicitly listed here. We will use other data that you provide as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.

Information from third-party sources

Subject to applicable laws, we may combine the personal information that we receive from you with personal information that we obtain from other third-party sources, such as:

Data providers. Such as information services and data licensors that provide demographic and other information, which among other purposes help us detect fraud.
Our affiliate partners. Such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.
Marketing partners. Such as joint marketing partners and event co-sponsors.
Public sources. Such as government agencies, public records, and other publicly available sources.
Other third-party services. We may obtain your information from other third-party services, such as:
- Social media services – from which we may collect information such as your username, profile picture, and email address associated with the relevant third-party service provider if you choose to register or log in on the Service using said third-party service.
- Logistics service providers – to effectively complete order fulfillment, we will obtain your logistics information from logistics providers, such as delivery progress and delivery address.

Information collected automatically

To enhance your experience with our services and support the other purposes for which we collect personal information, we, our service providers, and our business partners may automatically record information about you, your computer, or mobile device and your interactions with the Service, our communications, and other online services over time, such as:

Device data: We collect certain information about the device you use to access the Service, such as device model, operating system information, language settings, unique identifiers (including identifiers used for advertising purposes).
Service usage information: We collect information about your interactions with the Service, including the pages you view, the duration on a page, the source from which you arrived at the page, your interactions with the page, whether you opened our emails, and whether you clicked the links within our emails.
Location data: We collect your approximate location data (e.g., IP address).

Cookies and similar technologies

We use cookies and similar technologies to measure and analyze how you use the Service, including the pages you view and how you interact with the content. Cookies and similar technologies are also used to enhance your experience with the Service, improve the Service, display advertisements to you, and measure the effectiveness of advertising and other content. We and our partners also use cookies to promote the Service on other websites.

How and Why We Use Your Information

We use the personal information that we collect for various purposes, including to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use. We may use your personal information for the following purposes:

Create and maintain your account

We use your personal information to create and maintain your user profile on the Service, and enable the Service’s account security features (e.g., sending security codes via email or SMS).

Orders and delivery of products and services

We use your personal information to receive and process orders, deliver products and services, process payments, and communicate with you regarding orders, products and services, and promotional offers.

Improve and optimize services and troubleshooting

We use your personal information to optimize features, analyze performance metrics, fix errors, and improve the Service and our business. As part of these activities, we may create aggregated or otherwise anonymized data based on the personal information we collect.

Personalize your experience

We use your personal information to recommend features, products, and services that may be of interest to you. Personal information will also be used to determine your preferences and personalize your experience with the Service.

Communicate with you and provide customer support

We use your personal information to communicate with you (e.g., announcements, updates, security alerts, support, and administrative messages) and provide customer support for your requests, questions, and feedback.

Contests, and other promotions and events

We may use your user profile picture and account information to identify you in related promotions and events, and facilitate your invitations to friends who you want to invite to join the Service.

Marketing

We and our service providers may collect and use your personal information for marketing purposes in accordance with applicable laws. To the extent permitted by applicable law, we may send you direct marketing communications. You may opt out of our marketing communications as described in the “Your Rights and Choices” section below.

Fraud prevention and security

We use your personal information to prevent, detect, investigate, and respond to fraud, unauthorized access to or use of the Service, violations of the Terms of Use and Policies, or other misconduct.

Compliance, legal obligations and protection

We may use your personal information for compliance purposes and to comply with applicable laws, lawful requests, and legal processes (e.g., responding to subpoenas or requests from government authorities); to protect our, your, and other users’ rights, privacy, safety, or property (including introducing and defending legal claims); to audit internal processes to ensure compliance with applicable law and contractual requirements and our internal policies; to enforce the terms and conditions that govern the Service; to prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.

Legal claims based on your consent

In some cases, we may specifically ask for your consent to collect, use, or share your personal information, where required by applicable law.

How and Why We Share Your Information

At Try on Styles, we care deeply about privacy. We may share your personal information with the following parties to provide you with better services, providing you with personalized advertising and marketing communications, protect your rights, and/or comply with legal requirements:

Affiliates

For the purpose of order fulfillment, we may share your personal information related to order fulfillment, such as shipping address, contact information, with our subsidiaries and affiliates. Other unrelated personal information will not be shared. These subsidiaries and affiliates either follow the same practices described in this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Service providers

Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, order fulfillment and delivery, marketing, consumer research and website analytics). We generally require these service providers to use personal information only as necessary to perform the services or comply with applicable legal obligations.

Payment processors

We share your personal information with our payment processors as necessary to complete payments, process disputes, and/or process refunds.

Advertising and analytics partners

Third-party advertising, marketing, and analytics companies for the interest-based advertising and analytics purposes

Third parties designated by you

We may share your personal information with third parties where you have instructed us or provided your consent to do so. We may share the personal information required for the services you request with third parties designated by you. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services.

Business and marketing partners

We may share your personal information with third parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.

Professional advisors, authorities, and regulators

We may share your information with our professional advisors (e.g., lawyers, auditors, bankers, and insurers), in response to legal processes (such as those issued by courts or authorities in your country of residence); and with other parties to enforce our agreements or policies, protect the rights, property and safety of Try on Styles, users and others, and to detect, prevent and address actual or suspected fraud, violations of Try on Styles’ Terms of Use, other illegal activities, security issues or when it’s required by law.

Business transferees

Acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, us or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Merchandise partners/other users

We may share with the merchandise partners the product reviews you leave, the return or refund reasons you request a return or refund, and customization information for customized/personalized items. The merchandise partner will not receive your payment information or your contact information.

Please note that, in using our Services, you may share personal information to others; for example, when other users view items on Try on Styles, they may see item reviews you left. They will not see your profile photo and name if you hide your profile photo and name when leaving reviews.

Children

Try on Styles does not sell products for purchase by children. We sell children’s products for purchase by adults. We do not knowingly collect personal information from users who are under the age of 18 through the Service. If we become aware that we have unintentionally collected personal information from a child under the age of 18 through the Service, we will promptly delete the information from our records. If you believe that a child under the age of 18 may have provided us with personal information, contact us as specified in the “Contact Us” section of this Privacy Policy.

Data Security and Retention

The security of your personal information is important to us. We use technical and administrative measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and/or destruction. We also follow the Payment Card Industry Data Security Standard (“PCI-DSS”) in handling your credit card information. However, security risk is inherent in all internet and information technologies.

We generally retain personal information to fulfill the purposes for which we collected it, as well as to satisfy any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy, posting it on the Service and/or providing any notice required by applicable laws. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). We recommend that you review the Privacy Policy each time you visit our Service to stay informed of our privacy practices.

Contact Us

If you have any questions or comments about our Privacy Policy or the terms mentioned, you may contact us at any time:

Send an email piyumika@tryonstyles.com
Hot line – +94 71 614 7601
Send post mail to the following address – TRY ON STYLES (PVT) LTD, 109, Panapitiya Road, Nugagoda, Waskaduwa, Sri Lanka